Distribution Center Customer Service Representative
3.
5 Southaven, MS Southaven, MS Full-time Full-time Estimated:
$32.
2K - $40.
8K a year Estimated:
$32.
2K - $40.
8K a year 3 days ago 3 days ago 3 days ago WAI stands at the forefront of the automotive parts industry, both in manufacturing and distribution, with a global footprint that speaks to our expertise and reach.
We're currently expanding our team and are in search of an energetic, personable, and ambitious Customer Service Associate to bring added value to our Distribution Center operations.
What We Offer:
Competitive Salary:
Your hard work and dedication will be met with a salary that reflects your value Exceptional Benefits Package:
Comprehensive health, dental, and vision plans to take care of you and your family Paid Time Off & Holidays:
Enjoy well-deserved downtime and celebrate holidays with loved ones, on us Fun and Engaging Events:
Be part of a team that values joy in the workplace through various events Friendly Work Environment:
Thrive in a workplace that fosters camaraderie and supports your professional growth Growth Opportunities:
We believe in promoting from within and offer numerous paths for career advancement Attractive Incentives:
Boost your earnings with a $1000 attendance bonus and a $500 referral bonus, because we believe in rewarding our team's hard work and commitment Who We Are Looking For:
Someone with a vibrant and outgoing personality, eager to engage with team members and customers alike An individual driven by challenges and motivated to make an impact within the team A problem-solver who can navigate through complex situations with ease Ready to Make a Difference? If you're looking for a role that offers more than just a paycheck, where you can truly make a difference and grow with a leading company, we'd love to hear from you.
Apply today to become a part of our dynamic team at WAI! POSITION SUMMARY The individual in this role is responsible for handling all duties associated with SCS responsibilities, including but not limited to verifying reported discrepancies, record keeping, troubleshooting, and shipment inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES Respond promptly to all SCS e-mails Effectively communicate findings of SOD (Shipping Order Discrepancy) investigations to all relevant departments and the management team Provide accurate information and support to customers by understanding their requests, answering questions, and offering assistance.
Collaborate with other departments to obtain answers for customers Assist Will-Call Customers and maintain a clear customer pick-up shelf Review and research customer concerns (SODs) using the Baan ERP system to identify the root cause Update SODs with approval or denial on a daily basis Generate and communicate the SOD report to the Outbound Team on a daily basis Scan and manage bill of ladings (BOLs) on a daily basis Assist with research and resolution of the Staging and Confirmed not Invoiced report on a daily basis Complete Delphi and GM ASN (Advanced Shipping Notice) tasks Conduct research and retrieval of Proof of Delivery (POD) documents Support internal auditing of policies and procedures Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment Undertakes additional responsibilities and tasks as directed by management QUALIFICATIONS (Education, Experience, & Skills required) Preferred:
High School Diploma or an equivalent qualification; or two
years related experience and /or training; or equivalent combination of education and experience Computer Skills - Microsoft Office and Outlook, ERP Systems Demonstrates strong problem-solving abilities Capable of following instructions and responding to management direction Detail-oriented and able to handle multiple tasks simultaneously Exhibits experience working collaboratively in a team environment Has the ability to read and interpret various documents, including safety rules, operating and maintenance instructions, and procedure manuals Possesses strong, effective and professional communication skills both verbal and written Respond promptly to all SCS e-mails Effectively communicate findings of SOD (Shipping Order Discrepancy) investigations to all relevant departments and the management team Provide accurate information and support to customers by understanding their requests, answering questions, and offering assistance.
Collaborate with other departments to obtain answers for customers Assist Will-Call Customers and maintain a clear customer pick-up shelf Review and research customer concerns (SODs) using the Baan ERP system to identify the root cause Update SODs with approval or denial on a daily basis Generate and communicate the SOD report to the Outbound Team on a daily basis Scan and manage bill of ladings (BOLs) on a daily basis Assist with research and resolution of the Staging and Confirmed not Invoiced report on a daily basis Complete Delphi and GM ASN (Advanced Shipping Notice) tasks Conduct research and retrieval of Proof of Delivery (POD) documents Support internal auditing of policies and procedures Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment Undertakes additional responsibilities and tasks as directed by management Preferred:
High School Diploma or an equivalent qualification; or two
years related experience and /or training; or equivalent combination of education and experience Computer Skills - Microsoft Office and Outlook, ERP Systems Demonstrates strong problem-solving abilities Capable of following instructions and responding to management direction Detail-oriented and able to handle multiple tasks simultaneously Exhibits experience working collaboratively in a team environment Has the ability to read and interpret various documents, including safety rules, operating and maintenance instructions, and procedure manuals Possesses strong, effective and professional communication skills both verbal and written.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Southaven, MS Southaven, MS Full-time Full-time Estimated:
$32.
2K - $40.
8K a year Estimated:
$32.
2K - $40.
8K a year 3 days ago 3 days ago 3 days ago WAI stands at the forefront of the automotive parts industry, both in manufacturing and distribution, with a global footprint that speaks to our expertise and reach.
We're currently expanding our team and are in search of an energetic, personable, and ambitious Customer Service Associate to bring added value to our Distribution Center operations.
What We Offer:
Competitive Salary:
Your hard work and dedication will be met with a salary that reflects your value Exceptional Benefits Package:
Comprehensive health, dental, and vision plans to take care of you and your family Paid Time Off & Holidays:
Enjoy well-deserved downtime and celebrate holidays with loved ones, on us Fun and Engaging Events:
Be part of a team that values joy in the workplace through various events Friendly Work Environment:
Thrive in a workplace that fosters camaraderie and supports your professional growth Growth Opportunities:
We believe in promoting from within and offer numerous paths for career advancement Attractive Incentives:
Boost your earnings with a $1000 attendance bonus and a $500 referral bonus, because we believe in rewarding our team's hard work and commitment Who We Are Looking For:
Someone with a vibrant and outgoing personality, eager to engage with team members and customers alike An individual driven by challenges and motivated to make an impact within the team A problem-solver who can navigate through complex situations with ease Ready to Make a Difference? If you're looking for a role that offers more than just a paycheck, where you can truly make a difference and grow with a leading company, we'd love to hear from you.
Apply today to become a part of our dynamic team at WAI! POSITION SUMMARY The individual in this role is responsible for handling all duties associated with SCS responsibilities, including but not limited to verifying reported discrepancies, record keeping, troubleshooting, and shipment inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES Respond promptly to all SCS e-mails Effectively communicate findings of SOD (Shipping Order Discrepancy) investigations to all relevant departments and the management team Provide accurate information and support to customers by understanding their requests, answering questions, and offering assistance.
Collaborate with other departments to obtain answers for customers Assist Will-Call Customers and maintain a clear customer pick-up shelf Review and research customer concerns (SODs) using the Baan ERP system to identify the root cause Update SODs with approval or denial on a daily basis Generate and communicate the SOD report to the Outbound Team on a daily basis Scan and manage bill of ladings (BOLs) on a daily basis Assist with research and resolution of the Staging and Confirmed not Invoiced report on a daily basis Complete Delphi and GM ASN (Advanced Shipping Notice) tasks Conduct research and retrieval of Proof of Delivery (POD) documents Support internal auditing of policies and procedures Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment Undertakes additional responsibilities and tasks as directed by management QUALIFICATIONS (Education, Experience, & Skills required) Preferred:
High School Diploma or an equivalent qualification; or two
years related experience and /or training; or equivalent combination of education and experience Computer Skills - Microsoft Office and Outlook, ERP Systems Demonstrates strong problem-solving abilities Capable of following instructions and responding to management direction Detail-oriented and able to handle multiple tasks simultaneously Exhibits experience working collaboratively in a team environment Has the ability to read and interpret various documents, including safety rules, operating and maintenance instructions, and procedure manuals Possesses strong, effective and professional communication skills both verbal and written Respond promptly to all SCS e-mails Effectively communicate findings of SOD (Shipping Order Discrepancy) investigations to all relevant departments and the management team Provide accurate information and support to customers by understanding their requests, answering questions, and offering assistance.
Collaborate with other departments to obtain answers for customers Assist Will-Call Customers and maintain a clear customer pick-up shelf Review and research customer concerns (SODs) using the Baan ERP system to identify the root cause Update SODs with approval or denial on a daily basis Generate and communicate the SOD report to the Outbound Team on a daily basis Scan and manage bill of ladings (BOLs) on a daily basis Assist with research and resolution of the Staging and Confirmed not Invoiced report on a daily basis Complete Delphi and GM ASN (Advanced Shipping Notice) tasks Conduct research and retrieval of Proof of Delivery (POD) documents Support internal auditing of policies and procedures Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment Undertakes additional responsibilities and tasks as directed by management Preferred:
High School Diploma or an equivalent qualification; or two
years related experience and /or training; or equivalent combination of education and experience Computer Skills - Microsoft Office and Outlook, ERP Systems Demonstrates strong problem-solving abilities Capable of following instructions and responding to management direction Detail-oriented and able to handle multiple tasks simultaneously Exhibits experience working collaboratively in a team environment Has the ability to read and interpret various documents, including safety rules, operating and maintenance instructions, and procedure manuals Possesses strong, effective and professional communication skills both verbal and written.
Estimated Salary: $20 to $28 per hour based on qualifications.
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