Front Desk Receptionist
Holiday Inn- Southaven Holiday Inn- Southaven Southaven, MS Southaven, MS Part-time Full-time Part-time Full-time From $12 an hour From $12 an hour Starting pay is based on EXPERIENCE! The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You'll also create the warm atmosphere that makes our guests feel at home in any location.
Be the warm welcome that kicks off a memorable guest experience Acknowledge Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and fulfill guest requests Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time.
Following our safety procedures, you'll report all incidents and wear any protective gear needed Jump into other ad-hoc duties when your colleagues need your help What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math's and computers Flexibility - night, weekend and holiday shifts are all part of the job You'll have a high school diploma or qualification.
A college or university degree would be a bonus, but not essential Experience - ideally, you'll have spent at least one year in a front desk or guest service position Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).
This can involve bending and kneeling Organized & Clean - we'll need you to keep the desk organized and keep up with cleaning of the lobby in between your shift' ' Work Remotely No Job Types:
Full-time, Part-time Pay:
From $12.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Monday to Friday Night shift Overnight shift Weekends as needed Weekends only Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Front Desk:
1 year (Preferred) IHG/Opera PMS:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You'll also create the warm atmosphere that makes our guests feel at home in any location.
Be the warm welcome that kicks off a memorable guest experience Acknowledge Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and fulfill guest requests Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time.
Following our safety procedures, you'll report all incidents and wear any protective gear needed Jump into other ad-hoc duties when your colleagues need your help What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math's and computers Flexibility - night, weekend and holiday shifts are all part of the job You'll have a high school diploma or qualification.
A college or university degree would be a bonus, but not essential Experience - ideally, you'll have spent at least one year in a front desk or guest service position Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).
This can involve bending and kneeling Organized & Clean - we'll need you to keep the desk organized and keep up with cleaning of the lobby in between your shift' ' Work Remotely No Job Types:
Full-time, Part-time Pay:
From $12.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Monday to Friday Night shift Overnight shift Weekends as needed Weekends only Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Front Desk:
1 year (Preferred) IHG/Opera PMS:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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